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"See Daddy? All the keys are in alphabetical order now" Hardware : The parts of a computer system that can be kicked" "1f i c4n r34d th1s u r34lly n33d t0 g37 4 l1f3" |
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Platinum Support |
We realise that initially your support needs are going to be quite heavy, so we provide you with Platinum Support :
- initial onsite training
- access to a growing online knowledgebase
- access to prioritised email help
- access to prioritised phone support
- preferably with the ability to remotely connect into your system
- Platinum Support can vary from 3 months to 1 year
But what are you going to do when Platinum Support expires ?
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How Much Support Do I Need ? |
We all have different skill sets and abilities when it comes to our systems
You may be the type of person who can happily pull their system apart and put it back together again - without too many left over bits
If you are like my Mum, her microwave oven is flashing "00:00" instead of showing the time
Maybe you are somewhere in between and love to spend time reading manuals and using Google
Or perhaps, irrespective of skill level, you recognise that a system failure can cost you more in lost trade than a low monthly support fee
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Build Suport That Suits You |
OscarPOS Member
Do & Charge Support with access to discounted online paper, ribbons, etc
Bronze Support
Discounted online consumables
Access to our growing online knowledge base of :
- manuals
- faqs
- howtos
- videos
- cheat sheets
Silver Support
Discounted online consumables
Online knowledgebase
Prioritised email support
Gold Support
Discounted online consumables
Online knowledgebase
Prioritised email support
Prioritised Telephone / Remote Support
Titanium Support
Discounted online consumables
Online knowledgebase
Prioritised email support
Prioritised Telephone / Remote Support
Technician on site for up to 8hours per year
Free loan equipment while warrantied equipment is being repaired
Custom Support Agreement
Let OscarPOS design an agreement that meets your needs
